Privacy and Security
Setting the gold-standard
in health data protection
Why we're different
Silknote provides absolute clarity in data handling.
We raise the bar for privacy and security standards, making it simple to
be transparent.
- No data de-identification
- No redaction
- No third-party sharing
Our approach to health data
Why not de-identify?
- De-identification removes the protection of The Privacy Act 1
- De-identification enables third-party data sharing without consent 23
- AI can handle identifiable data safely 4
- Peak medical bodies advise against de-identification 5
We are patients too
- We would not accept risk to our own Health Data 3
- Effective healthcare requires full confidence.
- Health Data is sensitive data, both legally and ethically
- So we have had our own health data transcribed by Silknote.
You deserve to be informed
- If data is de-identified, you lose your right to know its use 12
- This applies to practitioners and patients alike 45
- De-identified data can be sold to third parties 12
- You deserve to know how your data is used 3
Build the standard
- Silknote is the first medical scribe to offer on-device AI notes
- By default Silknote uses private processing on Australian servers
- We want healthcare to be private and secure
- So we are building the standard
Strengthen cybersecurity
- Silknote is a member of CI-ISAC
- We don't just want our platform to be secure
- We want Australian healthcare to be secure
If you want to know more
AI doesn't learn by itself
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AI models do not learn after they are created.
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AI models retain zero memory of data they process.
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AI doesn't learn by itself.
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Few-shot prompting involves using non-AI methods to give the AI model context
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This can appear to be AI learning, but it is not.
Understanding Privacy & Security
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Privacy and security can support eachother but are not the same thing.
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A drawn curtain is private, but not secure. It shields from view but doesn’t prevent access.
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Protective glass is secure, but not private. It protects outside threats but still viewable
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Like a locked safe, good encryption can offer both privacy and security
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Health Data must be handled privately, and securely.
Understanding Encryption
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Strong encryption is similar to an extremely strong safe.
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Both offer extremely strong protection from outside threats.
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They also can be opened with ease by the person who has the key.
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Almost all internet traffic is encrypted. The recipient can open it easily.
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Remember, encryption is not a guarantee of privacy.
AI and Encryption
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End-to-end encrypted AI exists, but as it is very slow, it is only used in research.
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If you send data to a server to be processed by AI, it must be decrypted to process it.
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This is the case for every AI service that you transfer data to.
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If you do not trust the service, do not send your data to it.
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Silknote offers on-device processing, so you never need to trust a third party.
Decryption and Data Access
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When you send data to an AI service, it is decrypted to be processed.
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In Australia, if de-identification is used on Health Data, the data is no longer protected by the Privacy Act.
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This means that data is not legally protected, is not private, and may not be secure.
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This applies to data that was collected from healthcare providers and patients.
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Silknote does not de-identify data, so you can be confident that your data is protected by the Privacy Act.
Isn't De-identification a good idea?
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De-identification should be reserved for legitimate research purposes
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Legitimate use includes government creation of population health statistics
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Peak medical bodies caution strongly around de-identification otherwise
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Peak medical bodies advise identifiable records are necessary for safety
Need more information?
Have a question?
We want to ensure you understand how your data is protected.
With Silknote, you're not just choosing an AI platform;
you're choosing clinically-minded transparency.