Terms of Service
Silknote Health Pty Ltd (ACN 674 007 768)

Table of Contents

Welcome to Silknote, a leading SaaS platform dedicated to setting new standards in the medical industry through technological innovation and ethical practices. If you access or use our services, you agree to these Terms and Conditions (Terms), which are designed to ensure a secure, transparent, and respectful environment for all users.

You may also want to view our other policies:

Privacy Policy and Data Security Policy

1. Acceptance of Terms

By using Silknote, you acknowledge that you have read, understood, and agree to be bound by these Terms, including any future modifications. If you do not agree to these Terms, you must cease using our platform immediately.

2. Core Values and Commitments

2.1. Privacy and Data Protection

We are committed to protecting the privacy and security of your personal and medical information. Our platform uses advanced encryption, secure data storage, and access management technologies to protect your data against unauthorized access and breaches.

2.2. Transparency and Communication

We believe in clear and open communication with our users. Any changes to our policies and practices will be transparently communicated to ensure information about how your records are stored and used is always available.

2.3. Ethical Standards

Our goal is to ensure our operations are guided by high ethical standards that genuinely respect and protect user and patient privacy, data handling integrity, and a commitment to the confidentiality and security of user information.

2.4. Client Confidentiality

Our commitment is to treat all user information with the utmost discretion and confidentiality, and that is why our platform adheres to stringent legal and ethical obligations that are framed to protect client confidentiality at all times.

2.5 Continuous Improvement

This dedication to continuously improving our platform through technological enhancements and feedback from our community. New security challenges continue to change and we recognize the vital importance of regular updates to our security measures and practices so we can combat these emerging threats and vulnerabilities.

3. Our Services

Silknote is an automated healthcare workflow service providing automated healthcare workflows including medical audio transcription and document creation.

3.1. User Accounts

User accounts should only be used in relation to the provision or management of health care services by persons who are AHPRA registered healthcare professionals.

3.2. Software Licenses

Some accounts may be governed by a separate Software Licensing Agreement with Silknote Health Pty Ltd, which may amend the terms of use.

3.3. Applicable Terms

For the avoidance of doubt these Terms apply unless otherwise agreed or amended by account-specific terms.

3.4. Conflicting Terms

For the avoidance of doubt these Terms apply unless otherwise agreed or amended by the terms of an applicable Software Licensing Agreement.

4. Service Limits

Nothing in the content or services offered by Silknote should be considered, or used as a substitute for, medical advice, diagnosis, or treatment. This platform and its services do not constitute the practice of any medical, nursing, or other professional health care advice, diagnosis, or treatment.

4.1. No Medical Services

You should always talk to your health care provider for diagnosis and treatment, including your specific medical needs. None of the products or services offered through this platform represents or warrants that any particular service or product is safe, appropriate, or effective for you. We advise users to always seek the advice of a physician or other qualified healthcare provider with any questions regarding personal health or medical conditions.

4.2. Emergency Help

The platform is intended to be used by health professionals for processing information to assist their efficiency. It does not provide medical advice or replace the need for qualified medical advice. IF YOU ARE EXPERIENCING A MEDICAL EMERGENCY, PLEASE CALL 000 FOR EMERGENCY MEDICAL HELP

4.3. Medical Disclaimer

Medical treatment has to be individualized and can only be rendered after adequate assessment of your condition through appropriate clinical examination. Please do not disregard the professional medical advice of your physician or local healthcare provider or delay in seeking medical advice from them because of any information herein. For the reasons given above, you should not rely on the information herein and to the fullest extent permitted by law, we do not accept any responsibility if you do.

4.4. No Representation

We make no representation or warranty (either express or implied) as to the completeness or accuracy of the information contained on our platform.

5. User Responsibilities

You must be at least 18 years of age and possess the legal capacity to agree to these Terms to use Silknote.

5.1. Account Security

You are responsible for maintaining the confidentiality of your account details and for all activities that occur under your account. Please notify us immediately if you detect any unauthorized use of your account.

5.2. Accurate Information

You agree to provide true, accurate, current, and complete information when registering to use the platform and establishing an account (“Registration Information”).

5.3. Updating Information

You agree to maintain and promptly update the Registration Information to keep it true, accurate, current, and complete. If you provide any information that is untrue, inaccurate, not current, or incomplete, or if we have reasonable grounds to suspect that such information is untrue, inaccurate, not current, or incomplete, we may suspend or terminate your account.

5.4. Acceptable Use

Our platform must only be used for lawful and ethical purposes. You must not use the platform to engage in any activity that would violate the rights of others or that would be harmful to others, our operations, or our reputation.

5.5. Prohibited Use

– Use this platform for any purpose in violation of local, state, national, or international laws.

– Use this platform as a means to distribute advertising or other unsolicited material to any third party.

– Use this platform to post or transmit material that is unlawful, obscene, defamatory, threatening, harassing, abusive, slanderous, hateful, or embarrassing to any other person or entity.

– Attempt to disable, “hack,” or otherwise interfere with the proper functioning of this platform.

– Violate or attempt to violate the security of the platform, including, without limitation:

  – accessing data not intended for platform users or logging onto a server or an account which platform users are not authorized to access;

  – Attempt to probe, scan or test the vulnerability of a system or network or to breach security or authentication measures without proper authorization; or

  – Access or use the platform or any portion of it without authorization, in violation of these Terms of Use or in violation of applicable law.

– Use any scraper, crawler, robot, or other automated means of any kind to access or copy data on the platform, deep-link to any feature or content on the platform, or bypass our robot exclusion headers or other measures we may use to prevent or restrict access to the platform.

– Use any device, software, routine, or any other means to interfere or attempt to interfere with the proper working of this platform or any activity being conducted on this platform.

5.6. Invalid Use

Violations of system or network security may result in civil or criminal liability. We will investigate violations and may involve, and cooperate with, law enforcement authorities in prosecuting users who are involved in such violations.

5.7. Protected Areas

Access to some sections of the platform is limited and requires the use of a user ID and password (“Protected Areas”), you agree to only access Protected Areas using your user ID and password.

5.8. Maintaining Security

You also agree to protect the confidentiality of your user ID and password and not to share or disclose your user ID or password to any third party. You agree that you are fully responsible for all activity occurring under your user ID. Your access to the platform may be revoked by us at any time with or without cause.

6. Data Collection, Use, and Sharing

We collect the information that you provide directly to us, such as your name, email address, and medical information, as well as information about your use of our platform, including but not limited to usage data patterns and your personal preferences.

6.1. How We Use Your Information

Your information is then used to provide, maintain, and improve our services, to communicate with you about our services and offers, and to comply with our legal and regulatory obligations.

6.2. Sharing Your Information

Rest assured, none of your personal information will be shared with third parties without your consent, except where such sharing is necessary to provide our services, comply with the law, or protect the rights and safety of our users and the public.

7. Intellectual Property

Silknote and its original content, features, and functionality are and will remain the exclusive property of Silknote and its licensors. Our platform and its content are protected by copyright, trademark, and other laws in both Australia and foreign countries.

7.1. User Content

Users may post, upload, publish, submit, or transmit content and information, which must comply with our content standards. By providing user content on Silknote, you grant us a worldwide, perpetual, irrevocable, non-exclusive, royalty-free licence to use, copy, modify, distribute, publish, and process the information and content provided by you, without any further consent, notice and/or compensation to you or others.

7.2. Copyright Infringement

We respect the intellectual property rights of others and expect our users to do the same. If we receive notice of any alleged copyright infringement we will respond and comply with the applicable laws.

8. AI Tools

8.1. User Risks

Your use of any third party Artificial Intelligence (AI) tools that are provided or can be accessed as part of our Services is at your own risk and you acknowledge and fully accept that:

– AI models may generate unexpected, inaccurate, or even offensive content, despite our best efforts to mitigate such outcomes through ongoing assessment of suitable AI models;

– The sheer scale, rapid iteration, and complexity of AI technology makes it impossible for us to comprehensively know the reliability or suitability of every output from any particular system; and

– While we modify pre-trained models through fine tuning to try and minimise bias and improve the applicability to our use case, we cannot guarantee full prevention of bias or possible inaccuracies.

8.2. Risk Acceptance

Please do not use the AI tool or components of our services unless you:

– recognise these limitations and agree to bear the associated risks; and

– agree to navigate these uncertainties responsibly, employing caution, and discretion in your reliance on AI-generated information or outputs, especially in contexts requiring high accuracy or in situations with significant consequences.

9. Modifications to Terms and Services

We reserve the right to modify or replace these Terms at any time at our sole discretion.

9.1. Amendments

The revised will be immediately effective once they are posted and we will provide notice of such changes by posting the revised Terms on the platform and/or notifying our users via email. If you continue to use the platform after you have been notified of those changes, you will be deemed to have consented to abide by those changes.

9.2. Service Changes

Silknote also reserves the right to modify or discontinue, temporarily or permanently, the service (or any part thereof) with or without notice. We will not be liable to you or to any third party for any modification, suspension, or discontinuance of the service.

10. Termination

We may terminate or suspend your account and bar access to the service immediately, without prior notice or liability, under our sole discretion, for any reason whatsoever and without limitation, including but not limited to a breach of the Terms.

10.1. Survival

All provisions of the Terms which by their nature should survive termination shall survive termination, including, without limitation, ownership provisions, warranty disclaimers, indemnity, and limitations of liability.

11. Disclaimers and Limitations of Liability

Silknote is provided on an “AS IS” and “AS AVAILABLE” basis. We disclaim all warranties of any kind, whether express or implied, including, but not limited to, the implied warranties of merchantability, fitness for a particular purpose, and non-infringement.

11.1. Limitation of Liability

In no event shall Silknote, nor its directors, employees, partners, agents, suppliers, or affiliates, be liable for any indirect, incidental, special, consequential, or punitive damages, including without limitation, loss of profits, data, use, goodwill, or other intangible losses, resulting from:

– your access to or use of or inability to access or use the service;

– any conduct or content of any third party on the service;

– any content obtained from the service; and

– unauthorized access, use or alteration of your transmissions or content, whether based on warranty, contract, tort (including negligence) or any other legal theory, whether or not we have been informed of the possibility of such damage, and even if a remedy set forth herein is found to have failed of its essential purpose.

12. Accuracy and Integrity of Information

Although we attempt to ensure the integrity and accuracy of the platform, it makes no representations, warranties, or guarantees whatsoever as to the correctness or accuracy of the platform and content it contains.

12.1. Inaccuracies or Errors

It is possible that the platform could include typographical errors, inaccuracies, or other errors and that unauthorized additions, deletions, and alterations could be made to the platform by third parties. In the event that an inaccuracy arises, please inform island hospital so that it can be corrected.

12.2. Corrections

We reserve the right to unilaterally correct any inaccuracies on the platform without notice and we will have no responsibility or liability for information or content posted to the platform by any non-affiliated third party.

13. Governing Law

These Terms shall be governed and construed in accordance with the laws of Western Australia, without regard to its conflict of law provisions. Our failure to enforce any right or provision of these Terms will not be considered a waiver of those rights.

14. Contact Information

For any questions about these Terms, please contact us via contact@silknote.com.au.